1) How to Start Shopping
   
 -  (a) Become our member
        (b) And Let's Start Shopping


  2) Why Can't I Check Out ?
     - Contact Us For Assistant- 0102329467 / Whatsapps

  3) The item i'm interest in is Out of Stock.
 
   - It is regret to inform that the item you selected has been temporary sold out. 
       Do stay tune for new updates on new arrivals very soon.


  4) Am I allow to check out My Current / Historical Order Status?
     
- Yes, you may view your order status in "My Account" > "My Order" after Log In.

  5) Had my Order Completed?
 
   - Look up in "My Account" for completed order

  6) I have add in some items into my cart, but it does not appear on My account> My order what should I do now?
   
 -
Check up in "MY SHOPPING CART" (Top right), and make sure you have complete the order process. 
       

  7) Can I Add on Other Item into my completed order?
   
 - Yes, Please let us know by Email- herfashionboutique@gmail.com or you may contact customer service :    010 2329 467


  8) What if I want to Change Product/Address/Contact Number for my current order?
   
 - You may email to herfashionboutique@gmail.com to inform the changes. Please ensure information 
       provided is accurate, should the item has been delivered before the changes has been taken place 
       the responsibility will be on purchaser. 

  9) What should I do After Complete Order?
   
 - You may proceed with your payment.

  10) How to Cancel My Order?
   
 -
To cancel your order please email to herfashionboutique@gmail.com (Please provide your order number and the total amount)


  11) Where can I find my Order Number?
     
-
Log in to "My Account", or please check your Email, our website auto generate send your bill into your register Email Everytime you placed order.

 12) Why East Malaysia not appear duirng checkout?

    -Please select "East Malaysia" for Sabah, Sarawak and Labuan.

 Payment Related                                                                                     

  1) Debit card payment ?

     - Yes, 

 

We accept kinds of debit/credit card with international transaction function.

Currently, we accept Visa, and MasterCard payments from most locations worldwide.

Paying with Credit or Debit Card is safe, easy and convenient.



  2) Credit Card Payment Allow?
   
 
- Yes

We accept kinds of debit/credit card with international transaction function.

Currently, we accept Visa, and MasterCard payments from most locations worldwide.

Paying with Credit or Debit Card is safe, easy and convenient.



  3) How about the Balance, if I banked in extra?
   
 
- No worries, the balance will be refunded to you in your parcel or via bank transfer 
       (within 1- 3 working days)./ or you may ask us to keep your balance for next order.


  4) What should I do After Payment
     
- Notify us on the payment. we shall update your status to paid once confirm 
       payment received (same day, within office hours).


  5) After payment when you will Post Out the Items?
   
 - We will make the post 7-12days of payment made, subject to payment before 1.00 pm 
       (Monday-Friday, except for public holidays)